You can request to cancel your order through the MESSAGE box within one hour of the order being placed. Any request received after that we will attempt to change but regret in cases order packing and dispatch will already have taken place.
If you're not satisfied with an item you've received, please let us know by emailing us within 7 calendar days of receipt, and return the item to us within 30 days. Returns can only be made once authorized by Customer Services.
We are happy to refund postage costs if the item is defective or sent due to our error.
In order to process your returns as quickly as possible, all returns must include:
- A copy of your delivery note or your order number
- Return authorization (obtainable from Customer Services)
- Reason for return
Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.
For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement.